Workshops in 2011
Happy new year everyone! This year our training calendar covers sustained engagement, social marketing, working with interpreters and much more.
Read on for a full list of topics and training dates.
Print this calendar (PDF)
Register for a workshop
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Sustained engagement with CALD communities NEW
Wednesday 16 February, 9am - 1.30pm
Meaningful engagement is essential for service planning, provision and evaluation. It requires more than a multicultural lunch or annual community consultation.
This workshop makes a strong case for sustained engagement with your target communities, and shows you how issues of culture and language affect your engagement strategy. Read more |
Language services: more than just interpreting
Wednesday 16 March, 9am - 1.30pm
A good language services strategy is vital for providing high-quality care to clients from CALD backgrounds.
This workshop takes you through the various elements involved in language services: from finding and booking accredited interpreters, to providing translated material, to the appropriate use of staff with bilingual or multilingual skills. Read more |
Social marketing in a multicultural society NEW
Wednesday 20 April, 9am - 1.30pm
Social marketing applies marketing concepts and techniques to change people’s behaviour and improve health outcomes. But a multilingual and multicultural society requires a carefully targeted marketing strategy.
This workshop helps you place a multicultural lens over your next social marketing campaign. Read more |
Recruiting and working with bilingual staff NEW
Wednesday 18 May, 9am - 1.30pm
Many health and community services use employees with bilingual skills to help them communicate with clients. However, there are few guidelines for managers or HR officers on how to make the most of employees’ language skills, or how to recruit and support bilingual staff.
This workshop will help you understand how bilingual staff can enhance service delivery, and what policies and procedures are needed to support them. Read more |
Working with interpreters (advanced)
Wednesday 15 June, 9am - 1.30pm
This workshop is for employees who have often used interpreters and want to improve their skills.
It covers ways to ensure safe and consistent communication between yourself, your clients and your interpreters. You will learn how to make the process more efficient and effective, and negotiate client concerns.
Read more |
Conducting focus groups with CALD communities
Wednesday 20 July, 9am - 1.30pm
Focus groups enable you to gather qualitative information, obtain rich insights and feedback, plan and evaluate services, and test products or messages.
Careful planning makes an enormous difference to the quality of information you collect, and focus groups with CALD participants require several additional considerations. Read more |
Building cultural competence in your organisation NEW
Wednesday 17 August, 9am - 1.30pm
What does cultural competence look like? How do you plan for it? How do you measure it?
This workshop takes cultural competence beyond motherhood statements and into the domain of planning and strategy. Aimed at managers, board members and HR officers, it covers ways to build cultural competence in all areas of your organisation. Read more |
Managing chronic disease with CALD clients NEW
Wednesday 21 September, 9am - 1.30pm
Culture, belief and context all affect the way people understand and respond to chronic disease.
Health workers frequently report difficulties in getting CALD clients to self manage their illnesses. This workshop will give you skills and strategies to better support CALD clients and their families. Read more |
Culturally competent health assessment
Wednesday 19 October, 9am - 1.30pm
Health assessments are more comprehensive and meaningful when they take culture into account.
This workshop is aimed at nursing, allied health, counselling and early childhood service providers. It will help you understand how to ask the right questions, in the right ways, to get the information you need from clients.
Read more |
Writing for cross-cultural communication
Wednesday 16 November, 9am - 2pm
Are your carefully-written brochures getting lost in translation?
This is an essential workshop for anyone who writes or prepares material for audiences with low English language proficiency. It will help you identify appropriate languages, craft reader-friendly content, prepare material for translation, and negotiate the minefield of the translation process.
Read more |
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All workshops are held at our head office.
81-85 Barry Street
Carlton VIC 3053
Get directions
Please arrive by 9am for a 9.15am start.
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All workshops cost $150.
This includes morning tea and lunch.
Payment must be received before the workshop date.
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We can deliver any of these workshops at your workplace, or tailor a workshop to your specific needs.
Contact our training coordinator on (03) 9342 9714 or training@ceh.org.au.
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